Understanding Your Hosting Invoice
Overview:
Whether you're a new customer or a long-time client, it's important to understand how your hosting invoices are structured. At Intrigue Digital, we aim for full transparency — here's how to read your invoice and what each section means.
Where to Find Your Invoices
Log in to your Intrigue Digital client portal.
Go to Billing > My Invoices.
Click View next to any invoice to open the full details.
Key Sections of Your Invoice Explained:
|
Section |
What It Means |
|---|---|
|
Invoice Number |
A unique reference number for this billing statement. Use it when contacting support about billing. |
|
Status |
Can be Paid, Unpaid, Overdue, or Cancelled. |
|
Due Date |
The date by which payment must be completed to avoid service interruption. |
|
Billing Cycle |
Monthly, Quarterly, Annually, etc. This indicates how often you’ll be billed. |
|
Service Description |
Lists each hosting plan, domain, or add-on service you're being billed for. |
|
Subtotal |
The amount before any tax is applied. |
|
Tax |
If applicable based on your location. |
|
Total Due |
The full amount payable. |
|
Payment Method |
Usually PayPal, as set during checkout. |
|
Transaction History |
Shows any payments made against the invoice, including timestamps and PayPal transaction IDs. |
Example:
Service:
Web Hosting – Standard Plan (Jan 1 – Jan 31, 2025)
Domain Renewal: yourdomain.com (1 year)
Billing Cycle: Monthly
Total Due:
$15.95
Status: Paid
Payment Method:
PayPal
Transaction ID: 3HE8392XKD2381
Common Questions:
✅ Why is there tax on my invoice?
If you're located in a region where digital services are taxed, it will be automatically calculated and shown on your invoice.
⏳ Why does my invoice say "Overdue" even though I paid with PayPal?
Sometimes PayPal payments take a few moments to sync. If it still shows overdue after 15 minutes, please contact support.
Can I change my billing cycle?
Yes! Reach out to our support team if you’d prefer to switch from monthly to annual billing (or vice versa) for savings or convenience.
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Need Help?
If something on your invoice doesn’t look right, just submit a ticket or email us — we’re happy to help clear things up.